FAQ
Questions, answered honestly.
What Navigator is, how we work, what we can and cannot promise, and how to get started.
Getting started
What is Navigator by Passage?
Navigator is our AI study-abroad platform. It brings together a searchable university database, historical applicant data (GPA, test scores and admit profiles), a scholarships database, country-by-country visa guidance, and frameworks for statements of purpose, essays, recommendation letters, interviews and standardized tests. Every counseling option runs on Navigator underneath, so your counselor works from the same data you can see yourself.
Which programs and countries do you support?
Undergraduate, Master's, MBA and PhD admissions, across 11 destinations: the United States, the United Kingdom, Canada, Australia, New Zealand, Germany, Italy, Ireland, Sweden, Norway and Finland. We work with students from Pakistan, India, Nigeria and the UAE, and with applicants from other countries too.
When should I start?
Earlier is better. The strongest profiles and the best funding applications are built months ahead of deadlines. Whether you are twelve months out and still shaping your profile, or facing application rounds that close soon, we meet you where you are.
How do I book a consultation?
Use the consultation form on our site, message us on WhatsApp, call or email. Tell us where you are applying from, the degree and destination you are considering, and your timeline. A counselor reviews your details before we reply.
How we work
What makes Passage Global different from other agencies?
Two things. The research is done by software and then shown to you: you see the applicant data and the funding matches yourself, rather than being handed a list and asked to trust it. And the people advising you are our counselors and founders, who went through these applications themselves. We are a US company based in Frisco, Texas, and we tell you plainly how we are paid.
Do you write my essays for me?
No. We draft with you rather than for you. Admissions readers and interviewers can tell the difference, and your application must be in your own voice.
Do you work with universities?
Yes. We work directly with selected universities, which can mean faster application processing, priority communication and application fee waivers where available. Students pay nothing extra for a partner pathway. Some partner universities pay Passage Global a fee when a student enrolls. This never changes our advice: we recommend what fits your profile and goals, whether or not a university is a partner, and partner status is not one of the inputs to your shortlist.
Funding and visas
Can you help me find scholarships and funding?
Yes. Funding is planned into your strategy from day one rather than added at the end. Navigator's Scholarship Finder narrows awards by nationality, level and destination so you see the ones you can actually enter. We work on merit scholarships, need-based aid, teaching and research assistantships, and external fellowships such as Fulbright and Chevening. We cannot promise funding, because each funder decides.
Can you help with my student visa?
Yes. Visa consulting covers country-specific document checklists, financial-proof preparation and interview practice, matched to your route. Visa decisions are made by the embassy or consulate, never by us, and no one can promise you an approval. What we can do is make sure your application is complete, consistent and well evidenced before it is seen.
Results and fees
Do you guarantee admission?
No. No honest admissions advisor guarantees admission, and anyone who does should be avoided. What we commit to is candid guidance, a shortlist built on real data rather than flattery, and careful work on your essays, profile and funding strategy. Admission decisions are made by universities.
How much does it cost?
It depends on how much support you want: self-guided access to Navigator, counselor hours, or a fully managed application. We explain the options and costs on a short call, so you only pay for what actually helps. Third-party costs such as application fees, test fees and visa fees are paid by the student and are never part of our fee.
What is your refund policy?
Refund terms depend on the service you choose and are set out in our Refund Policy. Ask us before you commit if anything is unclear.
Still have a question?
Ask us directly. A counselor will reply, and you can book a consultation if you want to talk it through.
Or email info@passage-global.com.